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idonotlikepeas
Eep, I just realized: I'm a few days shy of my sixth month in LiveJournal Support (not counting the other time(s?) I dabbled briefly and then left). I first tried out Support in February of 2003 because I was stressing over my final-finals in high school. I stayed on for a short time, earned (I think) Gunk I1s, but I drifted away once I started university.
Four years later, I was again stressing over senior year finals, when a conversation withciaran_h reminded me about Support. I figured it would be a good way to de-stress, so I decided to poke around a bit.
My first touch was in Web. You need to be able to see screened comments in Web to see it, but basically I left a diagnostic screened saying, "I think the problem is here: blahblah". And then I apologized for leaving it asdfghkl;jghk;lk.
ciaran_h tried to convince me to file the RT report since I'd done the diagnostic work, and that led to this conversation (paraphrased):
It's always that "just one more" that gets me ;). I didn't touch another request until the first one had been approved (I refreshed several times over the next two days, just so I could see when it went from open to aac *whistles innocently* I... might have been hooked by that time). At some point between my first and my tenth touch, I must have realized that I was actually in Support because I started hanging around IRC. And OH GOD that very first day. Everyone was nice to me, but I was so shy that it took all my self-control not to give in to my awkwardness and run away. (I was very nervous for absolutely no reason at all.)
Anyway, looking at my first ten requests ([2], [3], [4], [5], [6], [7], [8], [9], [10]), and huh, well I still remember most of these because investigating them drove me half-crazy (but in a good way, similar to how exercising leaves you sweaty and aching and tired, but also relaxed and sleepily content afterwards).
Closest to my heart is number nine *grin*. It was the first stale request I tried, and it's the one that made me realize that sometimes, all that the bottom of the board really needs is a little love and patience ♥. It's also the one which earned me my first privs! *dies* I brought it up in IRC because I felt unsure about how I was supposed to write the answer (it had barely been a week since I left that first screened comment, and I felt seriously out of my depth). I came out of that conversation with a better idea of how to put together a response and I1.5 in Entries. I could see internal comments (ICs)! (I love those little red boxes :D) And after that, I promised myself I'd aim for the ability see ICs in every category I worked in. Heeeeee. I eventually achieved this goal, but not in the way I'd planned.
(Tangent here: Internal comments, or ICs, let you participate in internal discussions. Being granted the ability to see them implies a certain level of trust, and they're usually given as part of a privs package. Support has several levels of privileges. I1s = interim privs 1; I2s and I3s are pretty much what you'd expect. I1s at the very minimum allow you to see screened comments and leave internal comments. Some categories also let you see internal comments at I1. All categories let you see internal comments when you're given I2.
At the time, Entries only granted the ability to see ICs to I2s. I was given I1 + ability to see ICs (but not the rest of the I2 package), hence the I1.5. Eventually Entries would grant supportviewinternal to I1s as well.)
I discovered early on that I have a knack for diagnostic work. Investigative requests are generally my favorite, because you can start with knowing absolutely nothing about a topic. The hardest part is finding a starting point, but the more complicated a request appears at first glance, the more likely it is that the information you need to know where to start is in there somewhere. After that it's usually a matter of following it through to wherever it takes you. (Well that and making a ton of mistakes along the way.)
One thing I've never told anyone is how FAQ references stressed me out, especially at the very beginning. There were just so many FAQs, in so many different categories, I kept forgetting what stuff was already covered, and what stuff wasn't, and I had to search and double-check my search each time, and since everyone else was familiar with FAQs, I was always too late with my answers. (My first FAQ reference was in comms, a week after I started. My first approved FAQ reference in one of "my" four primary categories came a month later -- this was in Gunk. )
I usually alternate between fiddling with the bottom of the board and working at the top and middle, but this past week, I've found myself devoted almost entirely to this one ljbook-related request. I don't think I've left even one screened anywhere: I've left a couple of ICs here and there, but every time I try to write an answer, I feel impatient because my mind goes back to that request and my concentration is broken. Seeing as I've hit a dead end there, though, I'm thinking of backing away for now and seeing whether I can do any good elsewhere.
I absolutely love doing LiveJournal Support. It lets me work alongside people I respect and adore, help out users, and work on things that interest me. It's also a purely voluntary effort on my end; whenever real life gets in the way, I can stay away for a few days and not have to feel guilty (because everyone else is so amazing yay).
The experience is absolutely amazing -- and here I mean "experience" to refer to both how much I've learned, and to what I'veexperienced gone through. I'm constantly learning new things from seeing everyone else talk, and occasionally during the course of investigating requests on my own. My latest 'discovery' has been about how the range header works. Not everything I learn is related to LiveJournal, though. The channel has been a very good source of weird links and YouTube videos ;P
Love you all so much! Thanks for making the past six months so wonderful!
idonotlikepeasEep, I just realized: I'm a few days shy of my sixth month in LiveJournal Support (not counting the other time(s?) I dabbled briefly and then left). I first tried out Support in February of 2003 because I was stressing over my final-finals in high school. I stayed on for a short time, earned (I think) Gunk I1s, but I drifted away once I started university.
Four years later, I was again stressing over senior year finals, when a conversation with
ciaran_h reminded me about Support. I figured it would be a good way to de-stress, so I decided to poke around a bit.My first touch was in Web. You need to be able to see screened comments in Web to see it, but basically I left a diagnostic screened saying, "I think the problem is here: blahblah". And then I apologized for leaving it asdfghkl;jghk;lk.
ciaran_h tried to convince me to file the RT report since I'd done the diagnostic work, and that led to this conversation (paraphrased):
It's always that "just one more" that gets me ;). I didn't touch another request until the first one had been approved (I refreshed several times over the next two days, just so I could see when it went from open to aac *whistles innocently* I... might have been hooked by that time). At some point between my first and my tenth touch, I must have realized that I was actually in Support because I started hanging around IRC. And OH GOD that very first day. Everyone was nice to me, but I was so shy that it took all my self-control not to give in to my awkwardness and run away. (I was very nervous for absolutely no reason at all.)
Anyway, looking at my first ten requests ([2], [3], [4], [5], [6], [7], [8], [9], [10]), and huh, well I still remember most of these because investigating them drove me half-crazy (but in a good way, similar to how exercising leaves you sweaty and aching and tired, but also relaxed and sleepily content afterwards).
Closest to my heart is number nine *grin*. It was the first stale request I tried, and it's the one that made me realize that sometimes, all that the bottom of the board really needs is a little love and patience ♥. It's also the one which earned me my first privs! *dies* I brought it up in IRC because I felt unsure about how I was supposed to write the answer (it had barely been a week since I left that first screened comment, and I felt seriously out of my depth). I came out of that conversation with a better idea of how to put together a response and I1.5 in Entries. I could see internal comments (ICs)! (I love those little red boxes :D) And after that, I promised myself I'd aim for the ability see ICs in every category I worked in. Heeeeee. I eventually achieved this goal, but not in the way I'd planned.
(Tangent here: Internal comments, or ICs, let you participate in internal discussions. Being granted the ability to see them implies a certain level of trust, and they're usually given as part of a privs package. Support has several levels of privileges. I1s = interim privs 1; I2s and I3s are pretty much what you'd expect. I1s at the very minimum allow you to see screened comments and leave internal comments. Some categories also let you see internal comments at I1. All categories let you see internal comments when you're given I2.
At the time, Entries only granted the ability to see ICs to I2s. I was given I1 + ability to see ICs (but not the rest of the I2 package), hence the I1.5. Eventually Entries would grant supportviewinternal to I1s as well.)
I discovered early on that I have a knack for diagnostic work. Investigative requests are generally my favorite, because you can start with knowing absolutely nothing about a topic. The hardest part is finding a starting point, but the more complicated a request appears at first glance, the more likely it is that the information you need to know where to start is in there somewhere. After that it's usually a matter of following it through to wherever it takes you. (Well that and making a ton of mistakes along the way.)
One thing I've never told anyone is how FAQ references stressed me out, especially at the very beginning. There were just so many FAQs, in so many different categories, I kept forgetting what stuff was already covered, and what stuff wasn't, and I had to search and double-check my search each time, and since everyone else was familiar with FAQs, I was always too late with my answers. (My first FAQ reference was in comms, a week after I started. My first approved FAQ reference in one of "my" four primary categories came a month later -- this was in Gunk. )
I usually alternate between fiddling with the bottom of the board and working at the top and middle, but this past week, I've found myself devoted almost entirely to this one ljbook-related request. I don't think I've left even one screened anywhere: I've left a couple of ICs here and there, but every time I try to write an answer, I feel impatient because my mind goes back to that request and my concentration is broken. Seeing as I've hit a dead end there, though, I'm thinking of backing away for now and seeing whether I can do any good elsewhere.
I absolutely love doing LiveJournal Support. It lets me work alongside people I respect and adore, help out users, and work on things that interest me. It's also a purely voluntary effort on my end; whenever real life gets in the way, I can stay away for a few days and not have to feel guilty (because everyone else is so amazing yay).
The experience is absolutely amazing -- and here I mean "experience" to refer to both how much I've learned, and to what I've
Love you all so much! Thanks for making the past six months so wonderful!
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no subject
Date: 2007-08-05 05:00 pm (UTC)& oh boy, are you going fast..
i absolutely love having you around.. <333
but there's one thing i don't understand:
how did LiveJournal manage to cope without you all these years?
no subject
Date: 2007-08-05 06:05 pm (UTC)no subject
Date: 2007-08-06 04:15 pm (UTC)Hee! Very very well, methinks :D