I sometimes feel painfully slow when I tackle stale requests (or worse, tackle requests that become stale as I work on them). The user is getting frustrated because it's been over a week and hey, I'm getting frustrated as well, because it's been over a week
. And it can't be helped because some things just aren't going to be cracked that easily.
(Still, it is occasionally frustrating when I think about how active I am, and I realize I've only touched one request in the past two or three days. I'm not complaining: It's just that I sometimes get this bug up my spine that tells me that I should be working faster, so I do, but then I grow careless and have to slow down again ;))
Occasionally, I run into something weird, poke at it a bit, leave it alone, and then come back days later and figure out the basic problem very quickly. However, the thing is that in between the time I left it alone and the time I come back, I've been exposed to things that are tangentially related, and those things-in-between are usually what lead my mind in the right direction. Either that, or it's been there in the back of my mind. So even though the total time I spend directly focused on the request may be relatively short, everything in between is necessary.
^This is the only way I have to stave off guilt when understanding hits me and I realize just how obvious things should have been before. (And yes, I know how silly it is to feel guilt over having completed something. Perhaps it's not guilt, but is more closely related to chagrin?)
Back to my original point, complicated issues take time and effort to figure out. People get frustrated all around when a problem takes longer to resolve than expected, and it's understandable -- so that makes it doubly pleasurable to have a request
where the user is very patient about waiting, and very gracious with her thanks.
(I will take heartfelt thanks over points any day ^____^ This is an awesome start to the weekend.)
And just to clarify, the request above was not
one of those where I poked at it sporadically until inspiration came. This involved digging through things which I knew nothing about until this week (last week?) so I feel really good that it ended so happily.